Firm Recognized For Client Service By BTI Consulting Group For Five Consecutive Years
CHICAGO – LAWFUEL – Law News Network – Foley & Lardner LLP announced today that it was named to the BTI Client Service 30 list, which recognizes law firms named for their exceptional client service by corporate counsel at Fortune 1000 corporations. Foley is ranked sixth on the list, and is one of only five firms named to the list in five of the last six years.
The list is developed by The BTI Consulting Group, a Boston-based market research and management consulting firm, which features the BTI Client Service 30 in The Survey of Client Service Performance for Law Firms: The BTI Client Service A-Team 2007.
BTI developed the survey to recognize law firms that have differentiated themselves from the competition through client service. To compile the list, BTI conducted individual interviews with more than 250 corporate counsel at Fortune 1000 companies. The clients assessed their outside firms according to 17 different criteria including legal skills, problem-solving, anticipating client needs, delivering value and understanding the client’s business. The firms that received the top scores across the board comprise the BTI Client Service 30.
Foley has formalized a client service initiative that dedicates many resources across the firm, including attorneys, executive management, accounting, technology and marketing, to developing processes and tools to increase the firm’s ability to bring more value to its clients. Central to the initiative is the identification and development of client service best practices for attorney and professional staff teams drawing upon their experience in diverse industries and geographical areas. The initiative has involved development and evaluation efforts by a group of Foley attorneys and clients. Best practices developed to date include:
• Real time budget and schedule dashboard reporting tools for client matters handled by the firm
• A formal and effective client satisfaction surveying process
• Dedicated client teams
• A full range of technical applications, provided through FOLEY:ClientSuite, to support interaction with clients and their legal needs
Earlier this year, Foley was named to the BTI “Market Movers” list and received its top “Market Trailblazer” designation as one of four national law firms identified by corporate counsel for their unique ability to leverage client-focused strategies with bold approaches to the market. Foley also was ranked fifth on BTI’s “Power Elite” list, featured in the 2006 BTI Power Rankings: The BTI Client Relationship Scorecard. The “Power Elite” list recognizes the top 21 law firms that have the strongest market position based on the quality of their client relationships.
The BTI Consulting Group (Wellesley, Mass.) is the leading provider of strategic market research to law firms and professional services firms. BTI conducts the only continuous
benchmarking market study in the legal services industry based on more than 1,000 independent interviews with general counsel and key decision makers that hire law firms.
Foley & Lardner LLP provides the full range of corporate legal counsel. Our attorneys understand today’s most complex business issues, including corporate governance, securities enforcement, litigation, mergers and acquisitions, intellectual property counseling and litigation, business reorganizations, outsourcing and information technology, labor and employment, and tax. The firm offers total solutions in the automotive, emerging technologies, energy, entertainment and media, financial services, food, golf and resort services, insurance, health care, life sciences, nanotechnology, and sports industries.
