CLEVELAND– LAWFUEL – Law Firm Newswire –A recent independent survey of corporate counsel ranks Thompson Hine LLP among the top 20 firms in the country for delivering superior client service. The report, The Survey of Client Service Performance: The BTI Client Service A-Team 2008, is an annual survey published by The BTI Consulting Group. It summarizes over 250 interviews with corporate counsel at Fortune 1000 companies on the key activities that drive superior client service. More than 200 law firms were identified by corporate counsel as delivering outstanding client service; the highest-scoring firms are named to the BTI Client Service A-Team. This is the first year Thompson Hine has entered the ranks of these elite firms, rated as 17th. The firm achieved this distinction by scoring high in the following areas:
Advising on Business Issues
Anticipating the Client’s Needs
Breadth of Services
Bringing Together National Resources
Client Focus
Commitment to Help
International Capability
Keeping Clients Informed
Legal Skills
Providing Value for the Dollar
Quality Products
Regional Reputation
Understanding the Client’s Business
Unprompted Communication
“Thompson Hine delivers best-in-class commitment to help,” says BTI president Michael Rynowecer. “Clearly, the firm is making a substantial investment in its clients that is setting the firm apart.”
“We are very pleased with this recognition,” declares David Hooker, Thompson Hine’s managing partner. “Our firm has a strong focus on delivering extraordinary client service. We have instituted several programs to support that focus, including our client service team program and a firm-wide pledge to deliver excellent client service across our entire organization. It is rewarding to see that our clients appreciate the results of our efforts.”
About Thompson Hine LLP: Established in 1911, Thompson Hine is a business law firm dedicated to providing superior client service. For the last several years, the firm has been named one of the Best Corporate Law Firms in America (in an annual survey of corporate directors conducted by Corporate Board Member magazine). With more than 400 lawyers, Thompson Hine serves premier businesses worldwide. The firm has offices in Atlanta, Brussels, Cincinnati, Cleveland, Columbus, Dayton, New York and Washington, D.C. For more information, go to www.ThompsonHine.com.
