Law has a magic wand now

The lawyer's magic of ChatGPT is set to transform the way lawyers use artificial intelligence in their work

Some people think Large Language Models will transform the practice of law. I think it’s bigger than that

Jordan Furlong* There’s a reasonable chance that Large Language Models (LLMs), led by ChatGPT4 today but who knows what by next weekend, are going to change the world. Like, the actual world, spinning underneath you right now.

Bill Gates ranks AI with the internet and the mobile phone in terms of revolutionary impact. Microsoft’s GPT4-powered Bing is doing things no search engine should be able to do.

Reputable scientists are asking questions that normally get you removed from faculty mailing lists, like: Has GPT4 somehow developed theory of mind? Is it exhibiting the first signs of artificial general intelligence?

Answering those kinds of questions is so far above my pay grade I can’t even see it from here. So I’ll settle for a much less challenging query: What will LLMs do to the legal sector?

Are we experiencing, as an NYU Law School professor declared yesterday, “the end of legal services as we know it”?

Well, let’s start with what we do know. ChatGPT has demonstrated not just its competence with, but its mastery of the LSAT and the Uniform Bar Examination, scoring in the 88th and 90th percentiles on those tests.

“Large language models can meet the standard applied to human lawyers in nearly all jurisdictions in the US,” says Prof. Dan Katz and others, “by tackling complex tasks requiring deep legal knowledge, reading comprehension, and writing ability.” That’s something.

ChatGPT4 can also do things that only lawyers (used to be able to) do. It can look up and summarize a court decisionanalyze and apply sections of copyright law, and generate a statement of claim for breach of contract. (Have I mentioned that ChatGPT4 is ten days old?)

Those are just three quick examples I found on Twitter; with yesterday’s announcement that OpenAI is rolling out plugins to integrate ChatGPT with third-party services and allow it to access the internet, those examples could soon number in the thousands.

Replace Lawyers?

Will ChatGPT4 and other LLMs replace lawyers? I keep hearing this question and it fascinates me, because I think it really speaks to the legal profession’s insecurities.

Doctors and architects and engineers aren’t, for the most part, asking themselves whether GPT4 will replace them, because they’re confident about their other skills and functions that AI can’t replicate. (Yet. I’m not selling this technology short.)

But for most lawyers, our entire professional functionality is rooted in our expertise with knowledge and our fluency with words. We understand the law, we apply the law to facts, and we analyze the results in order to reach an actionable conclusion.

We create untold types of documentation and correspondence, with language precisely arranged, deployed, and manipulated to obtain for our clients the results they want.

That’s not all we do. It’s not all we can do. But is sure as hell is the vast majority of what our billable time is spent on. And now someone has gone and invented a Knowledge and Words Machine that does all of those things, in hardly any time at all. Why would we not be alarmed? There’s a reason why “legal services” is #1 on this list of industries most at risk of disruption from generative AI.

Look at the naming conventions of LLMs for another clue. Casetext has released an incredibly powerful program it describes as a “legal assistant that does document review, legal research memos, deposition preparation, and contract analysis in minutes.” It looks awesome.

But this program is not called “AI Assistant”; it’s called “Co-Counsel.” Just like Microsoft’s new GPT4-powered productivity tool for Word, Excel, and PowerPoint is called “Co-Pilot.”

These are not the names you give to assistants. They’re the names you give to your colleagues, your partners, and your peers. “Co-” means equal.

Now, let’s be clear. LLMs are not people, they’re not the same as people, and they’re not sentient beings (although they fake sentience alarmingly well). They don’t “think” the way humans think. But we don’t really fully understand how they work (and their creators aren’t interested in sharing the details with us), and they perform their tasks with a speed and apparent ease that defies coherent explanation.

So this seems like a good time to remember Arthur C. Clarke’s Third Law: “Any sufficiently advanced technology is indistinguishable from magic.” Note carefully: Clarke didn’t say the technology was magic — he said it couldn’t be differentiated from it. That’s what ChatGPT4 looks like to the legal sector today. In practical terms, it’s a magic wand for law.

What Next?

What happens when you introduce a magic wand into the legal market? On the buyer side, you reduce by a staggering degree the volume of tasks that you need to pay lawyers (whether in-house or outside counsel) to perform.

It won’t happen overnight: Developing, testing, revising, approving, and installing these sorts of systems in corporations will take time. But once that’s done, the beauty of LLMs like ChatGPT4 is that they are not expert systems. Anyone can use them. Anyone will.

(The PeopleLaw market won’t be forgotten. As the strength of LLMs’ computational capacity intensifies and high-quality datasets of legal knowledge for everyday problems are developed, we’ll also soon see ordinary people logging on to navigate a free, public, online hub of sound answers to legal questions and basic remedies to legal problems, of a type I described last spring.)

What about legal services sellers? Law firms will (and have already begun to) adopt legal LLMs — their clients will expect it, their lawyers will demand it (lawyers love intuitive technology, which is why they don’t like most legal tech), and their competitors will do it if they don’t.

But a business that sells a single asset that a magic wand just made obsolete isn’t a business with long-term upside. Or medium-term. Or even next Christmas.

“Lawyer hours worked” is the inventory of law firms, and LLMs are going to massively and permanently reduce that inventory.

But “lawyer hours worked” is also integral to how law firms price their offerings, generate their profits, measure their lawyers’ value, decide on promotions to partnership, and establish standards of organizational commitment. It’s a core part of their business identity. There is no way LLMs will leave law firms unscathed.

As I said earlier, ChatGPT4 is ten days old. It’s exceedingly foolish to try drawing any firm conclusions from such scant evidence, and I won’t try.

But I can’t shake the feeling that someday, we’ll divide the history of legal services into “Before GPT4” and “After GPT4.” I think it’s that big.

I think law firms will have to fundamentally re-examine what they’re going to sell and what they organize their culture around. And I think that lawyers will need to re-imagine who we are, what we do, and what we’re for, because it shouldn’t be this easy for a machine to become a magic wand when pointed at the legal profession.

Will AI replace lawyers? I absolutely don’t believe so. But if somehow that happens, it will say more about us than it does about the AI.

First published by Jordan Furlong on SubStack.

Author –

Jordan Furlong is a prominent legal sector analyst, author, and advisor working to accelerate the arrival of a new and better legal system. Over the last 25 years, he has served as a lawyer, legal journalist, law firm consultant, and globally acclaimed keynote speaker. This article was first published on Jordan Furlong’s substack page. He may also be contacted through LinkedIn.

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Revolutionize Your Law Firm Growth Strategy with These Innovative Tactics

Stress

Building a law firm is not for slouches and there may be no easy way to achieve that lofty goal – but having a law firm growth strategy can be easily the one strategy that lifts your law firm’s profitability.

Building a decent client base and a law brand is one of the best things lawyers can do when seeking to create something special – not to mention decent fee income and a singular success in the profession.

But it can be a daunting task especially when you’re not sure where to start.

We understand the challenges you face because we’ve received questions about it over the past couple of years.

One of the main challenges is finding the time and resources to devote to such an initiative. Your team may already be stretched thin with day-to-day operations, leaving little room to plan and execute a growth strategy.

After all, just starting a law firm can be daunting. There is the struggle to acquire new clients, focusing on the business elements of your law practice, building up new clients.

Challenges abound and fears exist in that process, too. 

Another common objection is the fear of taking on too much risk. Perhaps you’re worried that investing in marketing or expanding your services will not yield the desired results, leaving you with sunk costs and no new clients or revenue streams.

However, it’s important to remember that inaction can also lead to stagnation and missed opportunities.

By taking calculated risks and investing in growth initiatives, you increase your chances of attracting new clients, increasing revenue, and expanding your reach.

Are Lawyers Missing the Growth Boat?

Some observers and advisors believe lawyers have been too slow to recognize the need to develop and deploy great growth strategies.

An article in Advocate Magazine from Ari Kornhaber noted this fact:

Over the next five to ten years, as the older generation of lawyers and law firm owners hand off the baton to their Millennial and Gen Z counterparts, who are much more open to change, we believe they will all be asking the same question: How do we grow our law firms to stay ahead of the competition?

But what are the best ways to develop  innovative tactics that can take your law firm to the next level? 

We have compiled a list of key law firm growth strategies that can revolutionize your law firm growth strategy, lead to better online visibility for your law firm and generate new clients. 

We can show you some game-changing tactics that are sure to give your law firm the competitive edge and boost your profile.

a whiteboard with a drawing of a graphic of a graphic design - Academic Branding: Online Presence, b

The Importance of a Strong Online Presence for Law Firm Growth

Law firm growth strategy requires a strong online presence.

In today’s digital age, potential clients are more likely to search for legal services online than through traditional methods. 

Your website should be optimized for search engines, making it easy for potential clients to find you. It should also be mobile-friendly and visually appealing.

Utilizing local SEO tactics can help your law firm appear in local search results, increasing your visibility in your community. 

Additionally, having a presence on legal directories and review sites can boost your credibility and attract new clients. A strong online presence also includes maintaining active social media accounts and regularly posting relevant content. By establishing a strong online presence, you can position your law firm as a trusted authority in your field and attract new clients to grow your business.

Leveraging Social Media to Boost Your Law Firm’s Visibility and Reach

Social media has become an essential part of any successful law firm growth strategy.

A good piece on law firm’s use of social media marketing was recently written by John Bowie here.

With over 4 billion social media users worldwide, it’s no surprise that lawyers are leveraging platforms like Facebook, Twitter, and LinkedIn to connect with their audience. However, simply having a social media account isn’t enough; you need to have a strategic plan in place.

Firstly, choose the right platform(s) based on your target audience and adjust your messaging accordingly. 

Engagement rates, such as likes and shares, signal how well your content is resonating with your followers. Use this information to tailor future posts for increased engagement. Next, use paid advertising features available on various platforms to reach out to new audiences beyond existing followers.

The key here is consistency – posting regular updates will keep you top of mind among potential clients while driving traffic back to your website or blog where they can learn more about what sets you apart from competitors in the legal industry .

Finally, track metrics such as click-through rate (CTR) and conversion rate for continuous improvement- measurable results help guide decision-making when allocating resources towards social media marketing efforts

Building Trust with Prospective Clients: How Content Marketing Can Help

Content marketing can be a powerful tool for building trust with prospective clients and establishing your law firm as a reputable authority in the legal industry.

We published a recent post on content marketing ideas for lawyers here.

By creating valuable, informative content such as blog posts, white papers, and e-books, you can showcase your expertise and help educate potential clients on important legal topics.

The key to successful content marketing is to provide value without overtly promoting your services. Instead of pushing sales messages, focus on creating content that addresses common questions or pain points that your target audience may have.

One effective approach is to create educational resources around specific practice areas that your firm specializes in. For example, if you specialize in personal injury law, you could create a guide outlining what steps someone should take after an accident.

By providing helpful information for free upfront through content marketing efforts like this one rather than solely expecting people to come up front then payprospective clients will be more likely to remember and refer other clients or colleagues who might need similar advice.

Increasing Referrals: Tips for Nurturing Relationships with Other Professionals in your Industry

One of the most effective ways to grow your law firm is by developing strong relationships with other professionals in your industry.

“Networking” in other words.

It may seem tedious and it may BE tedious, but believe us when we say that developing networks is one of the most effective business building strategies you can deploy.

This cultivates referrals and helps you expand your client base. Start by identifying individuals or organizations that complement your services, such as accountants or financial planners.

Once you have established potential referral partners, take the time to nurture those relationships. Attend networking events, send personalized notes or small tokens of appreciation for their support, and always follow up after a referral has been made.

Another way to solidify these connections is by offering educational resources that demonstrate your expertise in a specific area of law. Consider hosting webinars or seminars targeted towards other professionals where they can learn from you firsthand.

By focusing on building trust and fostering mutually beneficial relationships with others in your field, you can significantly boost new business opportunities for your law firm.

Balancing Technology and Personal Connection: How to Provide Exceptional Client Service in the Digital Age

In today’s digital age, it’s important for law firms to strike a balance between technology and personal connection. While technology can help streamline processes and improve efficiency, it’s crucial to maintain a human touch when providing client service. 

Exceptional client service is key to building trust and loyalty with clients.

One way to provide exceptional client service is by utilizing client relationship management (CRM) software. This type of software can help you keep track of client interactions, deadlines, and other important information. It can also help you personalize your communications with clients by allowing you to store notes about their preferences and interests.

Another way to balance technology and personal connection is by offering a variety of communication channels for clients to choose from. While some clients may prefer email or text message, others may prefer phone calls or in-person meetings.

By offering multiple communication options, you can cater to the individual needs of each client.

Overall, providing exceptional client service in the digital age requires a combination of technology and personal connection.

By utilizing CRM software and offering multiple communication channels, you can ensure that your clients feel valued and well-cared for.

Optimize Your Workflow: Streamlining Processes and Boosting Productivity at Your Law Firm

Efficient workflow is crucial for the success of any law firm. By streamlining processes, you can save time, reduce errors, and increase productivity.

One way to optimize your workflow is by implementing a case management system that allows you to manage all aspects of a case in one place. This can include document management, time tracking, and task management.

Another way to boost productivity is by automating repetitive tasks such as billing or document creation.

This not only saves time but also reduces the risk of errors. Additionally, consider using project management tools to keep track of deadlines and ensure that everyone on your team is on the same page.

Communication is also key in optimizing workflow. Consider implementing a communication platform that allows for easy collaboration between team members and clients. This can include video conferencing, instant messaging, or a shared document platform.

By optimizing your workflow, you can improve efficiency and productivity at your law firm while providing exceptional service to your clients.

In conclusion, developing a successful law firm growth strategy requires a multifaceted approach that incorporates both online and offline tactics.

By leveraging social media to expand your reach, building trust through content marketing, nurturing relationships with other professionals in your industry, providing exceptional client service in the digital age, and streamlining processes for increased productivity – you can revolutionize the way your law firm attracts and retains clients.

Remember that adapting to changing technology is crucial for success in today’s legal landscape, but personal connection and trust-building remain fundamental to establishing long-lasting client relationships. With these innovative strategies at your disposal, you’ll be well-equipped to thrive in an ever-evolving industry.

FAQs

Q.Who can benefit from a law firm growth strategy?

A. Any law firm looking to increase revenue and expand their client base can benefit from a well worked-out growth strategy based on their specific strengths and ambitions.  

Q.What is a law firm growth strategy?

A.A plan for achieving sustainable growth through marketing, branding, and business development.  Don’t get distracted by a lot of marketing hype about ‘growth strategy’ types and trends, but rather apply the best applications to your own firm to maximize growth potential.

Q.How can a law firm implement a growth strategy?

A. By setting specific goals, identifying target clients, and investing in marketing and business development efforts.  Seek assistance form those who can provide you with the support and guidance you need to feel confident and empowered to take the steps necessary to reach your goals.

Q.What objections might a law firm have to implementing a growth strategy?

A.Concerns about cost, time, and potential risks associated with change are all objections, but ultimately the time/cost benefit is a one-way street. The more effort the greater the growth your firm will develop, so it’s not a back-burner issue but a front-of-mind one.

Q.How can a law firm address objections to a growth strategy?

A.By emphasizing the long-term benefits of growth, providing data to support the strategy, and offering support and resources.

Q.Who can help a law firm develop and implement a growth strategy?

A.Marketing and business development professionals with experience working with law firms.

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